Shipping policy

Thank you for shopping with Change Subject. We are committed to processing and delivering your order as quickly and securely as possible.

Order Processing

Orders are processed within [1–3 business days], excluding weekends and public holidays. Once your order has shipped, you will receive a confirmation email containing your tracking information.

During sales, holidays or periods of high demand, processing may take slightly longer.

Shipping Rates

Shipping costs are calculated and displayed at checkout. We may offer free shipping on qualifying orders or during selected promotions. Any available free-shipping offer will be displayed on our website.

Estimated Delivery Times

Estimated delivery times after dispatch are:

  • United States: [5–10 business days]
  • Canada: [7–14 business days]
  • United Kingdom and Europe: [7–15 business days]
  • Other international destinations: [10–20 business days]

These estimates are not guaranteed. Customs procedures, carrier delays, severe weather and other circumstances outside our control may affect delivery.

Order Tracking

When your order ships, we will email you a tracking number. Please allow up to [48 hours] for the carrier’s tracking information to become active.

If your tracking information has not updated after several business days, please contact us at [customer-service email].

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address. If you notice an error, contact us immediately.

Once an order has been processed or shipped, we may be unable to change or redirect it. Additional shipping charges may apply when an order is returned because of an incomplete or incorrect address.

Lost, Delayed or Stolen Packages

If your order appears lost or has not arrived within the expected delivery period, please contact us at [customer-service email]. We will help you review the tracking information and contact the shipping carrier when appropriate.

Change Subject is not responsible for packages marked as delivered by the carrier. If this happens, please check with household members, neighbours and your local carrier before contacting us.

Damaged Orders

If your order arrives damaged, email [customer-service email] within [7 days] of delivery. Please include your order number and clear photographs of the product and packaging so we can review the issue.

International Orders

International orders may be subject to customs duties, import taxes or handling fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility.

Customs processing may cause additional delivery delays.

Contact Us

For shipping questions, contact us at:

Email: [customer-service email]
Business name: Change Subject
Business address: [business address]